What To Do If Your Client Doesn’t Like Something You’ve Created
Have you ever worked really hard on a client project and excitedly submitted it to them for review, only to get constructive feedback from them on aspects they don’t like? I know this can feel a little discouraging, but please know, we’ve all been there. Read on to learn what to do if your client doesn’t like something you’ve created so you can move forward with confidence and a plan to get the project to completion.
What To Do When You Receive Constructive Feedback From a Client
It can feel like a punch to the gut when you submit a project you’ve put time, effort, and energy into, only to have the client return it with constructive feedback. Maybe they want to go in a different direction entirely or there are just a few aspects of the project that they want to change. Regardless of the feedback they give, this does NOT mean that your work sucked.
Your clients are allowed to change their minds or have a vision that is slightly different than what you delivered. It doesn’t mean you were wrong or incapable of delivering great work. It just means that you need to work together to merge your visions together.
It’s not you versus the client. You’re on the same team.
How to Charge for Editing or Redoing Work
Now, just because your client requests edits or rework, doesn’t mean you have to deliver this request at no charge.
Every situation is different. Maybe a client requested work to be done one way and then changed their mind after the completion of the project. This means you'll do the work twice and should be paid accordingly.
Maybe a client didn't clearly communicate their expectations and is disappointed by the outcome. Entrepreneurs are typically pretty savvy, but we aren't mind readers. It's frustrating when a client cannot clearly communicate what they want from a project, so it's our job to ask questions and clearly communicate the scope of the project.
When determining the scope of the project, always:
Put everything in writing in your proposal and contract.
Confirm the details with your clients.
Charge for reworks if it's due to a client changing their mind.
All in all, it’s important to remember that you are on the same team as your clients. You both want the work to be done right and to the expectations of your clients, because ultimately, you both want them to succeed!
Yes, it can be frustrating when you face constructive feedback, but remember, it’s not personal.
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